Club Rules

We want this to be a nice supportive place to be. To make sure this is the case, please follow these Club Rules, both online and in any socials or any other event organised by Club Soda, as applicable.

Our full Terms and Conditions should be read by every member (you are bound by them even if you haven’t read them!). They cover everything about being a member of Club Soda (but note that we have separate Terms and Conditions for our expert members). We have also gathered the most important things to a few “Club Rules” below to make sure everyone enjoys being part of the Club. Cheers!

1. The basics

Always remember that Club Soda is not meant to be, and does not replace medical advice! The Site’s content, or content on any other website linked to from the Site, is never a substitute for qualified professional medical care.

We have a zero tolerance policy on hate speech and malicious stereotyping. This includes sexism, racism and slurs against an individual’s age, sexual orientation, religion, ethnic background, nationality, and other such personal characteristics.

Do not impersonate other people, either real or fictitious. You can be anonymous but not “be” someone else. Nor can you impersonate our staff or team members – impersonating them is not fair on everyone else and confusing. If you do this it could result in loss of membership.

Do not infringe copyright or other intellectual property rights. This means you can only upload material online that you have got the right to use. Basically don’t upload stuff you didn’t make yourself. And please don’t steal anything from Club Soda either!

2. If you want to remain anonymous

You need to to take responsibility for yourself. So if you want to be anonymous online, make sure you do not upload identifiable photographs, and change your username in your profile to something that reflects your personality rather than your name. You can see how to do that in your profile settings. Click your picture, go to ‘about me’ and change the name that is displayed.

It’s important to understand that any information or experiences you share in Club Soda can carry the risk of revealing your identity to others. You should therefore understand how our data sharing relationships work, and what information is shared with our partners and other organisations. We have set out further information about this in our Privacy Statement, which we strongly encourage you to read. To view our Privacy Statement click here.

3. Respect the anonymity of others too

Do not seek to discover or reveal the identity of another member unless they explicitly tell you it’s ok to do so. If you have met them or know who they are in the real world, please remember that they may not have for example told their friends that they are changing their drinking. Respect their right to make those decisions.

Don’t give away details of one-to-one conversations you have had with other members online or at socials and events.

If you are a journalist looking for a story, we ask you not to approach members directly. Our members are here for themselves and to get support. Not for you. If you want to talk to us please email

4. Don’t get angry or be rude

You may have had a bad day, or you may come online a bit pissed. Even so, please respect all members and guests at all times. Club Soda is not a forum to create negative feedback. On both the website and our socials you are encouraged to ask for support, to make decisions for yourself, and to let other members know what you find helpful. But there are no magic wands, so don’t get angry with others if their experiences do not apply to you.

On our website, there is a button on every post to report inappropriate or offensive content to the site administrators, feel free to use it. If someone has been rude or offended you, then in the first instance we would like it if you could tell them so in the comments thread. That way people know if their posts have been misinterpreted or taken in a negative way. If you are the ‘offender’ please consider a simple apology. Online communication can easily be misinterpreted, so even if you did not mean to be rude just say sorry.

So remember: you are responsible for your actions and what you share. You can always remove online posts and/or apologise, and we encourage you to do so if you find you have posted or said something you later regret.

5. Support others

Listen, respond and share. The more everyone puts in, the more information there will be that will help everyone. Ask questions, offer useful feedback. You don’t need to offer advice. We each have to make up our own minds about what is best for us. Your experiences and friendliness are enough.

If you are worried about someone else’s behaviour, either something they may do to themselves or stuff they are posting on the site then email

6. Make sure socials and events are fun

Club Soda treats you like an adult, so it’s up to you to make friends, swap phone numbers, and find new drinking buddies. But we also want the Club to be a safe place for everyone. In short that means we will not tolerate behaviour that discriminates or is abusive or harassment.  See more in the terms and conditions below.

7. Talking to experts

If you have found an expert via Club Soda that you feel may be able to support you, then it is up to you to make contact with that expert. The relationship is then between you and the expert, and you are covered by their terms and conditions and the normal client relationships. They will tell you more about these.

We recommend that you always have an exploratory phone or Skype call with the expert, before you decide to interact with them further. That way you can be more confident that they are providing the right service for you to try.

If you feel that an expert member has acted inappropriately, either on Club Soda or in their subsequent relationship with you, then please let us know immediately either via the website or by emailing We will take all such messages very seriously.